Client Disclaimers and Service Acknowledgments
Every order includes the General Acknowledgment below. Each service acknowledgment applies when that service is part of your order, and the order form shows you the ones that apply before you sign.
General Acknowledgment — applies to every order
Customer information, authority, and changes. I am responsible for providing complete and accurate information, including the names, identification, destination, intended use, deadline, recipient requirements, and delivery instructions relevant to my Order. I represent that my request is lawful and that I am authorized to submit the documents and request the services. The Company may rely on what I provide. Errors, incomplete documents, late responses, changed instructions, or undisclosed requirements may cause delay, rejection, additional work, or additional charges. Work performed and costs incurred under my original instructions remain payable.
No professional advice. The Company is not a law firm and does not provide legal or other professional advice, including advice concerning immigration, tax, employment, estate planning, document selection, or eligibility. Its review is limited to the apparent administrative requirements of the ordered service. I am responsible for obtaining any needed professional advice and confirming the final recipient's requirements.
Estimates and results. Processing and delivery times are estimates unless the Company expressly guarantees a deadline in a separately signed writing. The Company does not guarantee that a document or service will be issued, accepted, retrieved, approved, or delivered by a particular date by a government office, carrier, or final recipient.
Third parties, payment, privacy, and refunds. The Company may use commissioned notaries, translators, couriers, carriers, filing agents, technology providers, and other service providers as needed. I contract with Middlesex Notary Co LLC, which manages intake, scheduling, payment, and coordination even when a third party performs specialized work. Payment authorizes work to begin and disclosed costs to be incurred. I authorize necessary sharing of documents and information with participating agencies and providers, subject to the Privacy Policy and applicable law. Cancellation after work begins does not automatically entitle me to a full refund. Refunds are governed by the Payment, Cancellation, and Refund Policy and may account for work completed, capacity reserved, earned fees, and nonrecoverable costs.
Service-specific acknowledgments
Notary Services
I will ensure each signer is present, willing, sufficiently aware, able to communicate, and has acceptable identification and a complete document. I am responsible for witnesses unless the Company expressly agrees to arrange them; witness availability and any witness, travel, or coordination charge will be quoted for the appointment. The Company may assign the appointment to another properly commissioned notary while remaining the Customer's contracting and coordinating service provider. The assigned notary exercises independent statutory judgment and may lawfully refuse or stop a notarization for identity, coercion, fraud, incomplete-document, witness, communication, safety, or legal concerns. Office cancellations require 12 hours' notice; mobile cancellations require 24 hours. Once travel begins, the travel charge is earned. There is normally no waiting charge for the first 15 minutes. If a Customer-caused delay becomes substantial, ordinarily around 30 minutes, a waiting charge may apply if disclosed before it is incurred or continued. Customer-caused failed appointments and disclosed parking, toll, waiting-time, or special-service charges remain payable. The Company provides notarial and administrative support only and does not conduct a Massachusetts real-estate closing or provide legal advice. The Company does not currently offer remote online notarization; any future remote online notarization service will be offered only in compliance with applicable Massachusetts requirements.
Apostille and Authentication
The Company is a private processing and coordination service and does not issue apostilles, authentications, certifications, legalizations, or government approvals. I am responsible for the destination country, issuing jurisdiction, document type, intended use, deadline, and final recipient's requirements. "Rush" or "priority" means priority handling only and does not guarantee government action, delivery, or acceptance. Additional notarization, certification, retrieval, translation, legalization, or supporting documents may be required. Service fees become earned as review, handling, submission, travel, or coordination occurs; government and third-party charges become nonrefundable when paid or committed, except to the extent recovered.
Document Retrieval and Vital Records
I represent that my request is lawful and that I have any required authority, relationship, consent, identification, or supporting documentation. The issuing agency decides whether a record exists, may be released, and satisfies the request. I am responsible for accurate search information. The price stated in the Order controls. A disclosed retrieval or coordination fee may remain earned after the Company completes the agreed search, retrieval attempt, or related work even if the record does not exist, cannot be located, cannot be released, or the agency requires additional information. Government fees, apostille charges, translation, courier, and shipping may be separate.
Translation Coordination
I contract with Middlesex Notary Co LLC for translation coordination. The Company may obtain translation services from one or more independent translators or translation companies, pays the selected provider, and charges me the amount stated in the Order, which may include provider cost plus coordination, administrative, service, or rush charges. Separate notarization or related services may carry an additional quoted charge. I am responsible for source and target languages, intended use, certification requirements, name spellings, and specialized terminology. I will review the translation promptly and report any apparent error as soon as reasonably practicable. Verified translator errors will be corrected when commercially reasonable; customer changes, new material, or late instructions may be additional work. Final recipient acceptance is not guaranteed.
Shipping, Courier, and Delivery
I am responsible for the recipient name, address, contact details, access instructions, customs information, and service level. Shipping is separate unless the Order expressly includes it. Delivery dates are estimates unless the carrier expressly guarantees them. Tracking depends on the carrier and service selected. Signature confirmation, additional insurance, declared-value coverage, and other optional features apply only when expressly included or separately purchased. A disclosed handling or coordination fee may apply when the Company prepares, prints, coordinates, purchases, or drops off a shipping label or arranges additional shipping services. Carrier delay, loss, damage, misdelivery, customs issues, weather, or recipient unavailability does not automatically make completed Company services refundable. Original documents may be handled by the Company, its trusted personnel, agencies, translators, couriers, carriers, or other providers during the Order.
Customer acceptance
By signing below or affirmatively accepting the applicable electronic acknowledgments, I confirm that I received and had an opportunity to review the General Acknowledgment and each selected service-specific acknowledgment before services began. These acknowledgments are part of my Order and supplement the Company’s other written terms.